ERP implementation for Mira Foundation

Headquarters: Ste-Madeleine, Quebec
Compamy size: 10-50 employees
Sector: Non profit organization – Personal Services
Market: B2C

Mira is a non-profit organization providing free guide dogs and service dogs to people with visual and motor impairments as well as young people with Autism Spectrum Disorder (ASD).

Problems

INVENTORY
The inventory of cartridges was recorded manually by the sorters.
SALE AND TENDERS
Customers had to ask the organization to send the offers created from Excel.

Manual invoices via Excel.
COLLECTIONS
Sending e-mails for the collection of cartridges manually by each customer.

Solutions

INVENTORY
Create a table with all the inventory thanks to a Zoho Creator application.
SALE AND TENDERS
Create a RFP list and customers can then log into their profile through the app’s customer portal to access offers.

Once the call for tenders is completed, the system automatically calculates and sends the invoice to the customer with the best offer.
COLLECTION
Collection request via the app People can fill out the collection request form (FR / EN). This makes it possible to better plan the route of the collectors using a checklist.

Gains / Benefits

INVENTORY
The adoption of the Zoho Creator application at the inventory level has greatly reduced the margin of error and improved organization within the company.
SALE AND TENDERS
Time saving for customers and for the company.
COLLECTION
Automation has saved energy, does not double the work.