Headquarters : Quebec, Canada
Use Case : Order Management System
Industry : Pool

Piscine Hippocampe, established in 1977, is a Canadian family-owned business specializing in the manufacturing, installation, and sale of in-ground pools, above-ground pools, hot tubs, and outdoor furniture. Their comprehensive approach encompasses manufacturing, retailing, installing, and servicing customers, ensuring a seamless experience from product creation to customer satisfaction.

THE CHALLENGES

  • Complex Manufacturing Processes: Coordinating sourcing, transportation, and installation of customized products required precise synchronization.

  • Outdated Software Systems: Reliance on non-integrated systems like Acomba led to inefficiencies, manual tasks, and frequent errors.

  • Disjointed Operations: Utilizing a mix of Excel, Acomba, and Servex resulted in fragmented processes and communication gaps.

  • Inventory Management Issues: Lack of integration between systems caused stock mismatches and delays, especially after incorporating their online shop.

  • Complicated Customer Payments: Manual adjustments and delays in sales data due to non-integrated payment systems.

Solutions

  • Implementation of Zoho Creator: Developed a custom ERP solution to automate and centralize operations, integrating sales, service tracking, and inventory management.

  • Integration with Zoho Ecosystem: Connected Zoho Creator with other Zoho applications and external tools for seamless operations.

    – Zoho Flow: Automated online order processing from Shopify, ensuring real-time stock updates.
    – Zoho Forms: Streamlined customer information collection and organization.

    – Zoho Books: Facilitated smooth financial operations and accurate billing through API integration.

    – Zoho CRM: Managed customer and vendor databases effectively.

  • Customization and Flexibility: Enabled continuous adaptation and customization of workflows to meet evolving business needs.

BenefitS

  • Increased Efficiency: Saved over five to ten hours per week by automating manual processes.

  • Enhanced Customer Experience: Improved service delivery through streamlined operations.

  • Reduced Errors: Minimized manual errors by integrating systems and automating tasks.

  • Improved Inventory Management: Achieved real-time stock updates and reduced mismatches.

  • Simplified Financial Processes: Streamlined billing and transactions, reducing errors and delays.

 » We had a great experience with BSP. The transition to Zoho went smoothly, and their expertise made the process seamless. « 

Frédérik Lapierre

IT Director, Piscine Hippocampe

Let’s make it happen!

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