Headquarters: Ste-Madeleine, Quebec
Compamy size: 10-50 employees
Sector: Non profit organization – Personal Services
Market: B2C

Mira is a non-profit organization providing free guide dogs and service dogs to people with visual and motor impairments as well as young people with Autism Spectrum Disorder (ASD).

Problems

  • INVENTORY
    The inventory of cartridges was recorded manually by the sorters.

  • SALE AND TENDERS
    Customers had to ask the organization to send the offers created from Excel.

    Manual invoices via Excel.

  • COLLECTIONS
    Sending e-mails for the collection of cartridges manually by each customer.

Solutions

  • INVENTORY
    Create a table with all the inventory thanks to a Zoho Creator application.

  • SALE AND TENDERS
    Create a RFP list and customers can then log into their profile through the app’s customer portal to access offers.

    Once the call for tenders is completed, the system automatically calculates and sends the invoice to the customer with the best offer.

  • COLLECTION
    Collection request via the app People can fill out the collection request form (FR / EN). This makes it possible to better plan the route of the collectors using a checklist.

Gains / Benefits

  • INVENTORY
    The adoption of the Zoho Creator application at the inventory level has greatly reduced the margin of error and improved organization within the company.

  • SALE AND TENDERS
    Time saving for customers and for the company.
  • COLLECTION
    Automation has saved energy, does not double the work.

Let’s make it happen!

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