Headquarters: Longueuil, Quebec
Compamy size: 2-10 employees
Sector: Goods and equipment for businesses
Market: B2B

Drakkar International is a company specialized in storage and handling systems for unitary products for over 20 years.

Problems

  • Several databases that did not communicate (Word, Excel).

  • Lack of internal CRM expertise for the implementation.

  • Transpose nearly 6000 leads (Communication, Call).

  • Lack of data to “monitor” activities and optimize processes.
  • Inability to keep up with technological changes.

Solutions

  • Find a CRM that centralizes data.

  • Find a company specializing in CRM implementation.

  • Creation of a workflow to optimize the process.
  • Implementation of reports and dashboards on daily operations.
  • Zoho’s flexibility allowed the customer to adjust to new realities.

Gains / Benefits

  • The data, once centralized, saved enormous time and avoided input errors.

  • The implementation of a CRM generates as many gains as the solution itself.

  • With Zoho CRM, creating Workflows is a snap.

  • Put figures on daily operations with automated CRM reports. Have clear and crisp data on everything that is done in sales and marketing.

  • The Zoho solution, by virtue of its evolution, allows us to keep pace with the market at a lower cost.
Logo Drakkar International

“Gestion BSP took the time to listen to our needs and ask questions to understand our corporate culture in order to be able to help us better.”

Jacob Abagis - Directeur développement commercial Drakkar International
Jacob Abagis

Sales Director

Let’s make it happen!

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