{"id":3774,"date":"2021-05-12T10:14:14","date_gmt":"2021-05-12T14:14:14","guid":{"rendered":"https:\/\/bspcorp.co\/2021\/05\/12\/crm-17-faits-saillants-pour-votre-entreprise-en-ligne\/"},"modified":"2023-09-20T14:38:04","modified_gmt":"2023-09-20T18:38:04","slug":"crm-16-highlights-for-your-online-business","status":"publish","type":"post","link":"https:\/\/bspcorp.co\/en\/2021\/05\/12\/crm-16-highlights-for-your-online-business\/","title":{"rendered":"CRM: 16 highlights for your online business"},"content":{"rendered":"

Is it Complicated? Maybe, but the Benefits are Worth it!<\/h2><\/div>

A Customer Relationship Management (CRM) solution is a cloud-based solution that meets the needs of online merchants<\/strong>. A modern CRM solution helps online merchants develop cross-channel strategies, while traditional CRMs were designed to support sales teams in customer relations. With the ability to precisely profile customers through modeled data, a CRM offers much more than just tracking orders.<\/span><\/p>\n<\/div>

Benefits of a CRM<\/h3><\/div>
  • 1<\/span>
    \n

    The CRM industry is valued at $36 billion and growing, with projections of exceeding $40 billion in 2020 as CRM designers cater to the rapidly growing e-commerce market.<\/span><\/p>\n<\/div><\/li>

  • 2<\/span>
    \n

    CRM solutions have one of the highest growth rates, with an estimated 27% of all cloud computing solutions being CRMs.<\/span><\/p>\n<\/div><\/li>

  • 3<\/span>
    \n

    A CRM can deliver an impressive return on investment (ROI) of 245%, with a recent study showing $5 return for every $1 invested (Forrester).<\/span><\/p>\n<\/div><\/li>

  • 4<\/span>
    \n

    87% of CRM solutions are hosted in the cloud, providing real-time access and data security from any location (Software Advice).<\/span><\/p>\n<\/div><\/li>

  • 5<\/span>
    \n

    Mobile CRMs can increase sales quotas by 65%, compared to just 22% for non-mobile solutions (Innoppl Technologies).<\/span><\/p>\n<\/div><\/li>

  • 6<\/span>
    \n

    The cost of customer service can be reduced by 40% with the right CRM solution (Microsoft).<\/span><\/p>\n<\/div><\/li>

  • 7<\/span>
    \n

    Companies using a CRM have improved customer relations by 74% (Super Office).<\/span><\/p>\n<\/div><\/li>

  • 8<\/span>
    \n

    The adoption rate of CRM solutions is growing, with 26% of businesses opting for cloud-based solutions (Customer Think).<\/span><\/p>\n<\/div><\/li>

  • 9<\/span>
    \n

    Integrating a tailored CRM solution can increase revenue by 41% within 36 months (Information Age).<\/span><\/p>\n<\/div><\/li>

  • 10<\/span>
    \n

    Teams using a CRM have a 47% better conversion rate with nurtured prospects and customers (HubSpot).<\/span><\/p>\n<\/div><\/li>

  • 11<\/span>
    \n

    A CRM can improve the cash value of a business by 40% in the event of a sale or merger (Big Contacts).<\/span><\/p>\n<\/div><\/li>

  • 12<\/span>
    \n

    The cost of prospecting decreases by 23% with a CRM in place (Super Office).<\/span><\/p>\n<\/div><\/li>

  • 13<\/span>
    \n

    Businesses improve customer retention by 26% with a CRM (Client Look).<\/span><\/p>\n<\/div><\/li>

  • 14<\/span>
    \n

    Mass mailing is a popular CRM functionality, with apps like Zoho Campaigns being in high demand (Forbes).<\/span><\/p>\n<\/div><\/li>

  • 15<\/span>
    \n

    More than 70% of companies using a CRM have adopted it as a customer service tool, rather than for lead generation (Tech News World).<\/span><\/p>\n<\/div><\/li>

  • 16<\/span>
    \n

    The use of mobile CRM is growing rapidly, with studies projecting a 500% increase in companies using CRMs by 2020. Mobile CRMs also improve business productivity by up to 20% (Forbes).<\/span><\/p>\n<\/div><\/li><\/ul>

    In conclusion, a CRM is a must-have for businesses looking to improve their customer relations, reduce costs, and increase revenue. With so many benefits, you would be crazy to miss out!<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

    Suspendisse id lobortis mauris. Nunc at orci sem. Aliquam nec felis sit amet tortor pellentesque cursus quis.<\/p>\n","protected":false},"author":5,"featured_media":3775,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nCRM: 16 highlights for your online business - BSP | Zoho Premium Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bspcorp.co\/en\/2021\/05\/12\/crm-16-highlights-for-your-online-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM: 16 highlights for your online business - BSP | Zoho Premium Partner\" \/>\n<meta property=\"og:description\" content=\"Suspendisse id lobortis mauris. 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