{"id":3988,"date":"2023-02-11T10:17:30","date_gmt":"2023-02-11T15:17:30","guid":{"rendered":"https:\/\/bspcorp.co\/?post_type=avada_faq&#038;p=3988"},"modified":"2023-12-12T09:05:31","modified_gmt":"2023-12-12T14:05:31","slug":"what-is-the-benefit-for-my-company-having-a-crm","status":"publish","type":"avada_faq","link":"https:\/\/bspcorp.co\/en\/faq-items\/what-is-the-benefit-for-my-company-having-a-crm\/","title":{"rendered":"What is the benefit for my company having a CRM?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><span style=\"font-weight: 400;\">Companies with a CRM unanimously agree that it has transformed the way they do business. The following data is particularly striking:<\/span><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><strong>An optimized user experience builds customer loyalty.<\/strong><\/p>\n<p>According to information collected by ClickFox in 2020, 33% of respondents value 24\/7 customer service and give their loyalty to brands that offer such a service. 20% of customers are receptive to rewards for purchases, while personalized products and exclusive offers attract 11% and 12% of respondents, respectively.<\/p>\n<p><strong>Customers are willing to pay more for better service.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">In an American Express study, the correlation between the quality of the customer relationship and the volume of purchases is undeniable. Over 33% of respondents are willing to spend 5% more with a company that provides excellent customer service, and nearly 15% agree to increase their purchases by 20% in exchange for an impeccable customer experience.<\/span><\/p>\n<p><strong>Companies recognize the multiple benefits of CRM.<\/strong><\/p>\n<p>Based on a sample of 500 companies, Tech News World identified 10 proven benefits of using a CRM, with improving service and customer relationship management ranking first. Business users also report increased customer satisfaction, increased business opportunities, optimized marketing campaigns, increased sales, and reduced costs.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"faq_category":[54],"class_list":["post-3988","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-zoho-crm-ang"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is the benefit for my company having a CRM? - BSP | Zoho Premium Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bspcorp.co\/en\/faq-items\/what-is-the-benefit-for-my-company-having-a-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is the benefit for my company having a CRM? 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