Streamline Your Delivery Process with Zoho Inventory
Customer satisfaction is of utmost importance for any business, especially when it involves a delivery service. Meeting customer expectations can have a positive impact on your business in many ways.
Our Advice: Implement a Schedule Based on Four Axes
Axis 1: Planning
Schedule planning
Understanding customer expectations
Evaluating data availability and quality
Defining user and manager roles and responsibilities
Setting availability and deadlines
Forming a CRM implementation team
Axis 2: Qualifying Needs
Defining needs based on criteria such as:
Measurement and analysis (dashboards and reports)
Sales, marketing, support, and customer service management
Communications (emails, calls, teleconferences)
Electronic document management
Interoperability with existing systems
Internet-based external system integration
Mobility
Other features
Prioritizing identified needs
Evaluating technology culture and orientation
Identifying constraints, achievements and capacities
Axis 3: CRM Solution Implementation
Connecting to internal and external data sources
Integrating with internal and external systems
Adapting modules and interfaces
Configuring dashboards and reports
Setting up processes
Implementing security
Testing and validation
Training
Axis 4: Deployment
Providing on-site support and coaching
Answering questions
Collecting feedback for improvement
Identifying achievements and reinforcement needs
Maximizing the integration of best practices
In conclusion, a thorough analysis and proper planning is crucial when implementing a CRM. Zoho CRM is a great tool to effectively manage customer relationships, and you can even test it for free.
